Booking Policy | Hostal Siesta and Go

Reservation and Cancellation Policy

1. Reservations

1.1 Customers can book through our website, by contacting the reception staff, or through digital travel agencies where we have a presence.

1.2 When requesting a reservation, all guests must identify themselves by providing information including, but not limited to, first name, last name, ID or passport number, telephone number and email address.

1.3 No reservation request will be confirmed—and therefore accepted—until Siesta & Go confirms it and issues a reservation confirmation, at which point the accommodation contract between the parties shall take effect.

1.4 Without prejudice to Check-in and Check-out clauses, Siesta & Go will do its best to accommodate any request to modify a reservation. However, any request to change the date or duration of the stay, or any other product/service will be subject to availability. Any additional payments incurred by the guest due to such changes must be made in order to confirm those changes.

1.5 When booking beds in a shared dormitory, Siesta & Go will attempt to accommodate guests from the same reservation in the same room. However, we cannot guarantee that this will always be the case.

1.6 Online reservations for more than 7 nights will be charged in advance to the card used by the customer at the time of booking, and the non-refundable policy will apply from that moment on. If the full amount cannot be charged within 48 hours after making the reservation, the reservation will be automatically canceled.

1.7 The property reserves the right to pre-authorize a charge at any time from the receipt of the reservation up to the total amount of the reservation on the card used to guarantee it. Refusal of the pre-authorization may result in the cancellation of the reservation.

2. Charges and Fees

2.1 The charges will be those indicated by Siesta & Go to the guest at the time of making a reservation.

2.2 Unless expressly stated otherwise by Siesta & Go, the charges include accommodation only. However, the guest may incur additional charges.

2.3 In any case, the guests will be informed of any additional charges before they are incurred.

2.4 Every reservation shall be subject to the guest: either making full payment of the charges in advance—or, at the discretion of Siesta & Go, paying a deposit or advance payment—and providing the details of a valid credit card through which payment of the charges, or the remaining balance (as applicable), and any additional charges the guest may incur, will be guaranteed.

2.5 If the stay has not been prepaid at the time of booking, the charges or balance of charges must be paid in full upon check-in. Any additional charges must be paid either at that time or, at the discretion of Siesta & Go, upon check-out.

2.6 The following forms of payment are accepted by Siesta & Go: Visa and MasterCard credit cards on our website; debit cards are also accepted at the reception desk.

3. Cancellations

3.1 f the guest decides to cancel 30 days before arrival at the hostel, 80% of the reservation amount will be refunded. In other words, a 20% penalty will be applied for administrative fee. This refund will be processed within 15 days after the cancellation request date.

3.2 If the guest decides to cancel more than 7 days before arrival at the hostel, 50% of the reservation amount will be refunded. In other words, a 50% penalty will be applied for administrative fee.

3.3 If the guest decides to cancel the reservation less than 7 days before arrival at the hostel, no refund will be provided. In other words, a 100% penalty will be applied for administrative fee.

3.4 If the guest decides to cancel between the 15th and 29th day prior to arrival at the hostel, 50% of the reservation amount will be refunded. In other words, a 50% penalty will be applied for administrative fee.

NOTE: Refunds for cancellations, if applicable, will be processed 15 days after the cancellation request date.

4. Check-in and Check-out

4.1 Check-in time is 3:00 PM. If the guest arrives before the check-in time, the bed and/or room may be available if this has been arranged in advance and any added charges have been paid. If a room is not available, luggage may be left in luggage storage provided free of charge and may use the common areas, including bathrooms, until check-in time.

4.2 Check-out time is 11:00 AM. Late check-out may be arranged subject to availability and added charges have been paid. In the event that the guest does not check-out at the scheduled time, the hostel may charge one additional night's stay at the standard rate for the date in question.

4.3 Luggage storage service is available at no additional cost for early arrivals and late departures until 7:00 PM. After this time, Siesta & Go reserves the right to charge an added fee for each piece of luggage until 12:00 AM (midnight).

5. Facility Rules

5.1 A valid photo identification is required at check-in. For guests from outside the EU, a valid passport is always required, without exception.

5.2 Guests must behave in a responsible and reasonable manner, respecting other customers, guests, and neighbors of the hostel, as well as ensuring that their own guests do the same. If the hostel rules established by the property are not followed, the guest and/or their visitors may be expelled, and all applicable charges will be applied immediately to the guest and their visitors.

5.3 Hostal Siesta & Go in Madrid is a smoke-free accommodation. This means that it is forbidden to smoke any type of substance within the hostel facilities, including the rooms and common areas; as well as to consume any substance that is indicated as illegal under current laws. Violation of this rule will result in expulsion to the extent stipulated in clause 5.2.

5.4 Eating is not allowed in the rooms or in the shared dormitories of the hostel.

5.5 The customer shall be responsible for any damage or loss caused to the hostel or its staff, whether by the customer or any of its guests or visitors. The hostel may hold the guests responsible for any costs related to repairs, cleaning, or replacement of items that have been damaged, soiled, or lost.

5.6 The hostel is not responsible for the loss, theft, or damage to personal items belonging to guests. We recommend taking care of your belongings and keeping them always stored in the assigned lockers, using a padlock to secure them.

5.7 In shared dormitories, you are only allowed to use the bed assigned to you upon arrival, as well as the corresponding locker. Otherwise, the hostel will charge the applicable fee for any bed improperly occupied.

5.8 Pets of any kind are not allowed, with the exception of guide dogs in private rooms.

5.9 Reservations made by minors under 18 years of age are not accepted; minors are not allowed to stay in shared dormitories, only in private rooms and only if accompanied by a responsible adult.

6. General

6.1 The terms and conditions shall apply without prejudice to, and subject to, consumer protection law.

6.2 Siesta & Go may transfer its rights and obligations to another organization, without prejudice to the obligation to inform the customer of such circumstances.

6.3 Siesta & Go shall not be held responsible in case of breach of its obligations to the customer if such breach is due to accident or circumstances beyond its control. In such cases, the parties may cancel the contract without further notice.

6.4 Siesta & Go may change these terms and conditions without prior notice, but the terms and conditions existing at the date of acceptance shall always apply.

6.5 Siesta & Go complies with the obligations imposed by the Organic Law 15/1999, of December 13, on the Protection of Personal Data. Under no circumstances shall 2060 transfer personal data, whether free of charge or for a fee, to third parties, except for those who provide services to Siesta & Go and require such data to ensure that the contracted services and benefits can be provided in accordance with the agreed stipulations.

6.6 This contract (including any extra-contractual matters arising from it) shall be regulated by Spanish law.

6.7 Anyone who is not a party to this contract may not claim any rights or demand obligations under this contract.

6.8 Our reception is open from 9:00 AM until 12:59 AM every day of the year. Please do not hesitate to contact us if you have any questions or concerns at:

Nuevos Ministerios Location: Call us at +34 912 625 074 or email us at hostalsiestaandgo@gmail.com

Atocha Location: Call us at +34 912 201 278 or email us at siestaandgoatocha@gmail.com

Reservation and Cancellation Policy

1. Reservations

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