At Siesta & Go we are committed to protecting your privacy. This privacy policy regulates the general conditions for the collection, processing, and handling of personal data of users who access our website, and the services offered through www.siestaandgo.com

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We continuously update this privacy policy. Any changes will be published on this page, and if the changes are significant, we will send a notification via email—provided that the user is subscribed to our email database.

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As a website user, we encourage you to periodically review our privacy policies to stay informed about the different data processing activities carried out by Hostal Siesta & Go, S.L. and any modifications, which we may implement without prior notice to ensure continuous compliance with data protection regulations.

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The Company is committed to adhering to this privacy policy by informing users at the time of data collection about the purposes for which their data will be used, obtaining user consent when required for processing or sharing data, and ensuring the security of personal data by implementing the necessary security measures.

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Likewise, the Company is committed to keeping the privacy policy updated and making it easily accessible to users through the website mentioned above, in an easy and free manner, free of charge, allowing users to reproduce or archive it.

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The collection, processing, and handling of users' personal data will be carried out in accordance with the provisions of current regulations on personal data processing. This is aimed at providing and improving customer service and attention.

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The Company will be the sole party responsible for the processing of personal data collected through this website. In some cases, we may also be legally required to collect personal information related to your stay.

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Our website allows any customer to book and make a reservation at any of our locations. Information added to the website, either by site visitors providing their contact information or when a reservation is made, is stored and managed on the servers of our service providers. This information is then used to manage reservations, contact visitors about their interest in our services, and for statistical purposes. Exceptions may apply in cases where we need to contact previous guests regarding emails or lost items. 

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For reservations, we send guests a confirmation email using the following information provided by the user:

•    Name and Surname
•    Telephone or mobile number – in case of an emergency
•    Gender
•    Nationality
•    Date of birth
•    Identification data, i.e. DNI, NIE, passport number, among others
•    Credit or debit card details, including the name on the card, the type of card, the 16 digits on the card,
      the expiration date and the three-digit code that appears on the back of your credit card
•    Check-in and check-out date
•    Email address

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We use a third-party service provider to manage credit card processing. This service provider is not authorized to store, retain, or use the information you provide, except for the sole purpose of processing credit cards on our behalf. Your credit/debit card information is only used to secure your reservation, and Siesta & Go will only charge your account if you do not follow our cancellation procedure set out for the type of reservation you are making.

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The user will be responsible for the veracity of the data provided, and for the delivery of personal data of third parties (travel companions). The user must inform the Company of any changes or cancellations to keep them updated.

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All data marked with an asterisk (*) on the form must be filled in as mandatory for the registration to be accepted. 

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When the collection, processing, and handling of data require the user's consent to the privacy policy, such consent will be requested at the time of data collection. 

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The Company only discloses users' personal data as required by law. Any disclosure to recipients other than those stipulated by law will be communicated to users at the time of collection or afterward, requesting their consent for such disclosures and informing them of the recipients' identities and the purposes for which their personal data will be processed. The Company will never sell your personal information to third parties.

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Users may exercise their rights of access, rectification, deletion, limitation of processing, and objection by sending a written request or an email, providing proof of identity, to the Company’s address as indicated in this legal notice.

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Users are informed that the Company does not carry out invisible data processing. If such processing were to be implemented, users will be informed about it and the purposes for which it is carried out.

Users' email addresses will only be used for sending commercial communications if they have explicitly subscribed to our newsletter. In such a case, the user expressly agrees to receive commercial communications. The user may unsubscribe from our newsletter service at any time. 

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Siesta & Go does not control the content of the websites or platforms, nor the type of information that our Partner Agents may collect or manage when offering our hostels. Such information is used, disclosed, and protected by them in accordance with their privacy policies and is not subject to this privacy policy. If you are a customer of one of our Partner Agents and you wish to be removed from their database when using our hostel, you must contact the Partner Agent directly to make the necessary requests.

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We post customer comments and reviews on our website, which may contain personal information. This information is also obtained through publicly available sources on the internet that we acquire from service providers such as TripAdvisor, Booking.com, Expedia, Google, among others.

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Our website provides links to other websites. We do not control nor are we responsible for the content or practices of these other websites. The fact that we offer such links does not constitute our endorsement of these websites, their content, their owners, or their practices. This privacy policy does not apply to these other websites, which are subject to their own privacy policies and other applicable terms.

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We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that such use or disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.